Operational and Analytical CRM??

Hi,
While going through an article I came across the subject terms and
wanted to ask the experts if these are "basically" the same thing as
"BI" or are these totally different?
I'll appreciate any pointers/help from anyone.
Thanks.
Dont' think they are the same. Here's my "guess"...
* CRM = Customer Relationsship Management - something about customers...but
in BI you can have lots of areas such as finance, sales, inventory and so
forth...
* however - i would guess that data mining could be relevant a lot in CRM on
websites and for that i would think an AS engine could be used
* In CRM there a many more processes related to customers - that could be
the operatonal CRM above and perhaps the analytical could be solved by
BI...?
"Learner" <wantnospam@.email.com> skrev i en meddelelse
news:MPG.1b1714e36d0ad7aa989703@.msnews.microsoft.c om...
> Hi,
> While going through an article I came across the subject terms and
> wanted to ask the experts if these are "basically" the same thing as
> "BI" or are these totally different?
> I'll appreciate any pointers/help from anyone.
> --
> Thanks.